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Privacy

Privacy Policy

How Sentinel Electrical Group Pty Ltd handles personal information when you contact us, request a quote or use our electrical services.

Last updated: 1 May 2026

Who We Are

Sentinel Electrical Group Pty Ltd is a Townsville-based electrical contracting business providing domestic and commercial electrical services across Townsville and surrounding areas.

Electrical Contractor Licence: 1512112
ABN: 80 694 242 610

Email: admin@sentineleg.com.au
Phone: 0411 966 399

Personal Information We Collect

We may collect information you provide when you contact us, request a quote, book electrical work or communicate with us. This may include your name, phone number, email address, suburb, property or site details, service requirements, messages, photos or records relevant to the job, billing details and communication history.

We may also collect basic website information such as browser type, device information and general usage data if analytics or hosting logs are used.

How We Use Personal Information

We use personal information to respond to enquiries, prepare quotes, schedule and complete electrical work, manage customer communication, issue invoices, keep job records, meet safety and compliance obligations, improve our services and operate the website.

Disclosure of Information

We may share information where reasonably necessary with employees, contractors, suppliers, accounting or administration providers, insurers, professional advisers, IT or website service providers, and government or regulatory bodies where required by law or for safety and compliance reasons.

We do not sell personal information. Some technology providers, email services or cloud systems may store or process information outside Australia.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We keep information for as long as needed for business, warranty, insurance, record-keeping, tax, safety and legal purposes.

Access, Correction and Complaints

You can ask to access or correct personal information we hold about you by contacting us. You can also contact us if you have a privacy concern or complaint. We will respond within a reasonable time and work with you to resolve the issue.

If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.

Cookies and Website Use

This website may use basic cookies, hosting logs or analytics tools to understand website performance and improve the site. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date shown above.

Sentinel Electrical Group logoSentinel Electrical Group Pty LtdElectrical Contractor Licence: 1512112ABN: 80 694 242 610Townsville, Queensland

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