Privacy
How Sentinel Electrical Group Pty Ltd handles personal information when you contact Sentinel Fire & Electrical, request a quote or use our services.
Last updated: 20 October 2026
Sentinel Electrical Group Pty Ltd trades publicly as Sentinel Fire & Electrical and provides fire-service and electrical-contracting work across Townsville and surrounding areas.
Electrical Contractor Licence: 1512112
QBCC LIC 15605871
ABN: 80 694 242 610
Email: admin@sentineleg.com.au
Phone: 0411 966 399
We may collect information you provide when you contact us, request a quote, book fire-service or electrical work, or communicate with us. This may include your name, phone number, email address, organisation, suburb, property or site details, equipment and service requirements, messages, photos or records relevant to the job, billing details and communication history.
We may also collect basic website information such as browser type, device information and general usage data if analytics or hosting logs are used.
We use personal information to respond to enquiries, prepare quotes, schedule and complete work, manage customer communication, issue invoices, keep service and job records, meet safety and legal obligations, improve our services and operate the website.
We may share information where reasonably necessary with employees, contractors, suppliers, accounting or administration providers, insurers, professional advisers, IT or website service providers, and government or regulatory bodies where required by law or for safety and compliance reasons.
We do not sell personal information. Some technology providers, email services or cloud systems may store or process information outside Australia.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We keep information for as long as needed for business, warranty, insurance, record-keeping, tax, safety and legal purposes.
You can ask to access or correct personal information we hold about you by contacting us. You can also contact us if you have a privacy concern or complaint. We will respond within a reasonable time and work with you to resolve the issue.
If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner.
This website uses Google’s advertising tag with Advanced Consent Mode. The tag loads with advertising storage, advertising user data and personalisation set to denied by default. Before you allow advertising measurement, or if you reject it, the base tag may send limited cookieless signals to Google, including consent status, page information, timestamps and browser or device information. Google receives network information needed to handle these requests and says that Ads products truncate IP addresses at collection. This is not a promise of anonymous measurement. Advertising cookies are not read or written while advertising storage consent is denied; advertising-click identifiers in these denied-consent signals are redacted.
Use Privacy choices in the footer to allow or reject advertising cookies and our custom enquiry measurement. Where optional website analytics is enabled, it has a separate choice and does not start until allowed. Rejecting these options does not prevent you from calling, emailing or sending an enquiry. The limited cookieless signals from the base Google advertising tag can continue after rejection; our custom enquiry and interaction events are not sent without the relevant permission.
If you allow measurement, Google may receive information about your device and browser, IP address, cookie and advertising-click identifiers, pages visited and interactions such as an accepted enquiry or a phone-link click. Advertising measurement helps relate enquiries to ads; website analytics helps us understand use of the site. Our custom events do not include your name, telephone number, email address, site address or message. An opaque enquiry reference may be used to avoid counting the same enquiry twice. A phone-link click does not tell us whether a call connected.
For an accepted enquiry with advertising measurement allowed, your browser may keep a session record containing the opaque reference, service category and technical recovery details. This allows one retry of the same advertising measurement on the confirmation page within one minute; a page visit alone is not counted as an enquiry. The record contains no contact details or message and is cleared after processing, on withdrawal of permission, or when a later page checks an expired or already-retried record. Browser session storage may also be cleared when the session ends.
Personalised advertising and enhanced conversion collection of contact details are not enabled by this website implementation. Google may process measurement information outside Australia. Read Google’s Privacy Policy for information about its handling of data.
Your privacy preference is stored in your browser for up to six months. You can change it using Privacy choices. Withdrawing permission denies advertising storage and user data and stops our future custom enquiry or interaction events; limited cookieless signals from the base tag may continue. Withdrawal does not undo information already sent. You can remove previously stored cookies through your browser settings. Necessary hosting/security logs and the details you choose to send with an enquiry are handled separately from advertising measurement.
We may update this Privacy Policy from time to time. The latest version will be published on this website with the updated date shown above.